SHIPPING & DELIVERY POLICY
1. ORDER TIMELINE OVERVIEW
Total delivery time is calculated from the moment your order is placed until it arrives at your doorstep. Total delivery time is broken down into two parts:
- Order Processing Time: 1 to 3 business days (Quality inspection, packaging, and dispatch).
- Shipping / Transit Time: 7 to 15 business days (Depending on shipping option and destination).
2. SHIPPING RATES & TIMELINES
We provide multiple shipping options to suit your needs:
| Shipping Method | Estimated Transit Time | Condition / Order Total | Shipping Fee |
|---|---|---|---|
| Standard Shipping | 10 – 15 Business Days | Orders $0.00 – $49.98 | $6.99 |
| Free Worldwide Shipping | 10 – 15 Business Days | Orders $49.99 and up | FREE |
| Expedited Shipping | 7 – 12 Business Days | Optional Upgrade | $9.99 |
| Express Shipping | 7 – 10 Business Days | Optional Upgrade | $12.99 |
3. ORDER TRACKING
Once your order has been packaged and shipped, you will receive an automated shipping confirmation email containing your tracking number and logistics tracking link. Please allow 24 to 48 hours for the tracking information to update in the carrier system.
4. CUSTOMS, DUTIES & TAXES
5. DELAYS & FORCE MAJEURE
While we do our best to ensure timely delivery, actual transit times may occasionally be impacted by factors outside our direct control, including:
- Customs clearance inspections or delays.
- Public holidays and peak shopping seasons (e.g., Black Friday, Christmas).
- Severe weather conditions or international transportation disruptions.
HAVE QUESTIONS ABOUT YOUR SHIPMENT?
If your package has not arrived within the estimated timeframe, please reach out to our team with your Order Number:
Company Entity: DiStation Limited
Support Email: [email protected]
Corporate Address: FLAT E, 5/F, TOWER 2 THE AVENUE 300 QUEEN’S RD EAST WAN CHAI, HONG KONG
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