1. WHO WE ARE

Our website address is: https://coolgiftly.com.

This website is operated by DiStation Limited, located at FLAT E, 5/F, TOWER 2 THE AVENUE 300 QUEEN’S RD EAST WAN CHAI, HONG KONG. If you have any questions regarding your privacy or personal data, please contact us at [email protected].

2. WHAT PERSONAL DATA WE COLLECT & WHY WE COLLECT IT

A. Order Information (E-commerce Fulfillment)

When you purchase or attempt to purchase a product through the site, we collect certain personal information necessary to fulfill your order, including:

• Full Name
• Billing Address and Shipping Address
• Email Address and Phone Number
• Payment Information (including credit card processing tokens, PayPal accounts, etc. Note: Raw payment card numbers are encrypted and processed by PCI-compliant payment providers).

B. Device and Site Usage Data

When you browse our site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

C. Comments and Product Reviews

When visitors leave comments or reviews on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it.

D. Media

If you upload images to the website (e.g., product review images), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.

3. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar tracking technologies to operate our store, enhance user experience, and deliver targeted advertising.

• Essential & Functional Cookies: Required to keep track of items in your shopping cart, user login status, and screen display preferences.
• Analytics Cookies: We use tools like Google Analytics to understand how visitors interact with our site and improve navigation.
• Marketing & Advertising Cookies: Third-party pixels (such as Meta Pixel, TikTok Pixel, Google Ads) place cookies to deliver personalized ads and track ad performance.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may impact store functionality (such as placing an order).

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles or pages on this site may include embedded content (e.g. videos, images, social media widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

5. WHO WE SHARE YOUR DATA WITH

We share your personal information with necessary third parties to help us fulfill orders, run our online store, and perform marketing analytics:

• E-commerce Platforms & Payment Processors: We share order data with secure payment gateways (e.g., Stripe, PayPal, Apple Pay) to process payments securely.
• Fulfillment & Logistics Partners: Shipping addresses and phone numbers are shared with international warehouses and courier carriers (e.g., USPS, DHL) strictly for parcel delivery.
• Analytics & Advertising Partners: We share usage data with platforms like Google Analytics and Meta Ads to deliver relevant advertising and analyze traffic.
• Spam Detection & Security: Visitor comments and logins may be checked through automated spam detection services.

6. HOW LONG WE RETAIN YOUR DATA

If you leave a comment or review, the comment and its metadata are retained indefinitely. For users that register or place an order on our website, we store the personal information provided in their profile/order history.

Order records and invoices are retained for legal, financial, and regulatory compliance reasons (typically up to 7 years in accordance with tax laws).

7. YOUR RIGHTS OVER YOUR DATA

Depending on your location (including rights granted under the European Union GDPR and California CCPA/CPRA), you have the following rights regarding your personal information:

• Right to Access & Export: You can request to receive an exported file of the personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Right to Correction: You can request that we correct inaccurate personal details.
• Opt-Out of Targeted Advertising: You can opt out of personalized tracking via your browser settings or by contacting us directly.

To exercise any of these rights, please email us at [email protected].

8. INTERNATIONAL DATA TRANSFERS

As a company with international logistics operations, your information may be transferred to, stored, and processed outside of your state, province, or country of residence, including in global fulfillment centers. By using our website or placing an order, you consent to the transfer of your information to these facilities.