1. 30-DAY RETURN POLICY OVERVIEW

Our refund and returns policy lasts 30 days from the date of package delivery. If 30 days have passed since your delivery, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it.
• In its original packaging with all tags, parts, and accessories included.
• Accompanied by a valid receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

2. NON-RETURNABLE & EXEMPT ITEMS

Several types of goods are exempt from being returned due to health, safety, and operational reasons:

• Perishable goods (such as food, flowers, newspapers, or magazines).
• Intimate, sanitary, or personal care products (e.g., underwear, beauty tools, health items).
• Hazardous materials, or flammable liquids/gases.
• Gift cards and downloadable software products.
• Final Sale / Clearance items (clearly marked as final sale at checkout).

3. PARTIAL REFUNDS (IF APPLICABLE)

There are certain situations where only partial refunds are granted (at our discretion):

• Any item with obvious signs of use, wear, or alteration.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

1. Email our support team at [email protected] with your Order Number, details of the item, and reason for return (include clear photos/videos if defective).
2. Once approved, our team will provide you with a **Return Merchandise Authorization (RMA)** and the correct return warehouse address.
3. Pack the item securely and ship it to the designated warehouse address provided by our team.

5. REFUND PROCESS

Once your returned item is received and inspected by our warehouse staff, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days, depending on your card issuer's policies.

6. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please follow these troubleshooting steps:

• First, check your bank or credit card account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us immediately at [email protected].

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We replace items if they are defective, damaged in transit, or incorrect. If you receive a damaged or incorrect product, please notify us within 48 hours of delivery at [email protected] with clear photos/videos of the item and shipping label. We will send a free replacement or issue a full refund at no extra cost to you.

8. RETURN SHIPPING COSTS

Customers are responsible for paying their own shipping costs for returning non-defective items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.

If you are shipping an item over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without valid tracking.